We want to make the delivery process as easy as possible and that's why we allow substitutions when items are out of stock.
When you're on a delivery and using the app, look on the page where you enter the prices and always read the section about substitutions.
The customer was asked which products are OK for substitution when they were placing the order. The app will tell you what they chose.
If they are OK with substitutions, there's no need to call them and you can simply change the product for a similar brand or size. Just write a note in the substitutions box on the app to let us know.
If you're not sure, or they didn't select substitution, you can still call the customer to check if they want one.
Sometimes you might be able to find the product but only in a larger quantity. If that is the case, simply enter the product as a substitute and type out how much you bought in the description.
The images below demonstrate how entering a substitute on the app will look.
First, if you can't find the exact product in the correct quantity, click on "NO STOCK / SUBSTITUTION".
Click on "YES" unless you can't find a substitute, in that case click "NO" and the customer won't be charged for the item.
If you pressed "YES" the next thing to do is give a description of the item you bought as a substitute. If you just bought a larger amount / multipack, type the amount in.
Make sure you get the correct amount or at least as much as the customer ordered.
Then simply enter the price of one or all of the substitution products you bought, depending on whether you chose to enter the price of one or all.