Although we offer a large range of products on the online shop, the drivers visit whichever shops are local and the range of products hence differs in each shop. So that customers are able to receive products ordered, we give you the option of substitutions.
When you checked out, there was a section which asked whether you'd be happy with substitutions. You ticked the box for these products and so when the exact product was not available, the driver chose the closest product that was in stock. If you do not want substitutions, you have the option to untick this however, that may mean that some items are not delivered.
If the driver has delivered unsuitable substitutes e.g. they have given you a lower amount than ordered, please contact us at info@beelivery.com to see what we can do.
Comments
4 comments
I order 3 bottles of white wine,got 3 bottles of Rosie. Order some cooked ham,got cheese and ham pasties. The driver did hone me,but his English was good. I have accepted the order,but not very happy. As my bill is a lot dearer.
Add on to my first question. How much more do I pay,and has this been taken out of my account. Also when do I expect a reply. Thank you.
I have just checked my orde. I received 3 bottles of Rosie wine 1bottle of red wine, cheese and ham pastry. On my order it says I have 4 wines. This is wrong. Can you please help.
Once more where can I get answers to relating to my order.
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