Although we offer a large range of products on the online shop, the drivers visit whichever shops are local and the range of products hence differs in each shop. So that customers are able to receive products ordered, we give you the option of substitutions.
When you checked out, there was a section which asked whether you'd be happy with substitutions. You ticked the box for these products and so when the exact product was not available, the driver chose the closest product that was in stock. If you do not want substitutions, you have the option to untick this however, that may mean that some items are not delivered.
If the driver has delivered unsuitable substitutes e.g. they have given you a lower amount than ordered, please contact us at firstname.lastname@example.org to see what we can do.